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Privacy Policy

This Privacy Policy outlines how casombie-casino, operating exclusively via casombie777.com, collects, uses, discloses, and protects your personal information. It applies to all players and website visitors interacting with casombie777.com. The policy is effective as of November 6, 2025, and is designed to ensure transparency, legal compliance, and the safeguarding of your privacy in accordance with Canadian and applicable international standards.

Who We Are

OBSERVE: Our operator is Rabidi N.V., a company registered in Curaçao under registration number 151791, with headquarters at Heelsumstraat 51, E-Commerce Park, Curaçao, CW. Payment processing is managed by our subsidiary Tilaros Limited, Strovolou 41, Strovolos 2018, Nicosia, Cyprus.

  • Contact Information:
  • Data Protection Officer (DPO): All privacy inquiries should be directed to our designated DPO through [email protected].
  • Legal Entity: Rabidi N.V., registered in Curaçao, license number 8048/JAZ (remote gaming, valid through 2025, issued by Antillephone N.V., Government of Curaçao).

What Personal Data We Collect

OBSERVE: We collect various categories of information to deliver our services and fulfill legal obligations. EXPAND: Data types are detailed below for transparency.

  • Personal Data: Full name, date of birth, email address, phone number, postal address, identity documents (for verification), and account credentials.
  • Technical Data: IP address, device type, operating system, browser details, log data, session information, and location data (as permitted by law).
  • Payment Data: Credit/debit card details, bank account information, e-wallet identifiers, transaction history, and withdrawal records.
  • Behavioral Data: Betting and gaming history, website navigation, clickstream data, session activity, and preferences.
  • Cookies & Tracking Technologies: Session cookies, persistent cookies, and third-party cookies for analytics, functionality, and marketing.

Legal Basis for Processing

OBSERVE: All data processing on casombie777.com is grounded in lawful bases, as required by Canadian and international data protection standards. EXPAND: We process your data under the following legal grounds:

  • User Consent: Where express permission is required (e.g., marketing communications, cookies not essential to site function).
  • Contract Fulfillment: To establish, manage, and operate your user account, process payments, and provide casino services.
  • Legitimate Interests: To prevent fraud, ensure network and information security, conduct analytics, and improve services, provided such interests do not override your fundamental rights.
  • Legal Obligations: Compliance with Know Your Customer (KYC), Anti-Money Laundering (AML), tax, and gambling regulations, including mandatory reporting to relevant authorities.

Purpose of Processing

OBSERVE: We use your information strictly for legitimate and specified purposes. EXPAND: Each purpose aligns with our legal obligations and your service experience.

  • Service Provision: To register and manage accounts, process transactions, and deliver gaming services.
  • Service Improvement: To analyze user behavior, improve website functionality, develop new features, and optimize customer support.
  • Marketing & Communication: To send promotional offers, newsletters, and updates (subject to your consent and opt-out rights).
  • Analytics: To measure site performance, assess marketing effectiveness, and enhance our offerings.
  • Fraud Prevention & Security: To detect and prevent fraudulent activities, unauthorized access, and safeguard user accounts.

Disclosure & Sharing

OBSERVE: We may disclose your data only to trusted parties and strictly as necessary. EXPAND: Each disclosure is governed by confidentiality agreements and legal requirements.

  • Payment Partners: Banks, payment processors, and financial institutions for transaction processing and verification.
  • Service Providers: IT support, data hosting, analytics, marketing, customer support, and technical vendors, all acting under our instructions.
  • Regulatory Authorities: Government bodies and gambling regulators (e.g., Curacao authorities) when compliance requires disclosure.
  • Affiliates & Business Partners: For referral, marketing, or loyalty programs, strictly with your informed consent.
  • Advertising Networks: Third parties for targeted marketing, only where you have provided explicit consent.
  • Legal or Enforcement Requests: Where disclosure is required by law, regulation, court order, or to protect our rights or the safety of others.

International Transfers

OBSERVE: As part of our operations, your data may be transferred to and processed in countries outside Canada, including Curaçao (headquarters) and Cyprus (payment processing). EXPAND: We implement strong data protection mechanisms to safeguard your information internationally.

  • Standard Contractual Clauses (SCCs): We use legally recognized contractual safeguards for transfers to countries lacking adequate data protection laws.
  • Data Processing Agreements: All service providers and partners are contractually obliged to maintain equivalent data protection standards.
  • Additional Safeguards: Encryption, access controls, and regular audits are enforced throughout all international transfers.

Regional Compliance Note: Transfers to the EU/EEA, Curaçao, and Cyprus are conducted in accordance with Canadian and international requirements. Where required, we will inform you of any additional protections or changes in applicable safeguards.

Data Retention

OBSERVE: We retain your personal data only for as long as necessary. EXPAND: Retention periods are determined by legal, regulatory, and operational requirements.

  • Personal Data: Retained for the duration of your account and no more than five (5) years after account closure, unless a longer retention period is mandated by law (e.g., AML requirements).
  • Technical and Behavioral Data: Retained for up to three (3) years for security, analytics, and service improvement purposes.
  • Payment Data: Retained for seven (7) years to comply with financial regulations and anti-fraud obligations.
  • Cookies & Analytics Data: Retention periods range from session duration to up to two (2) years, depending on cookie type and purpose.

Upon expiry of the applicable retention period, or upon your valid deletion request, your data is securely erased or anonymized, unless further retention is required to resolve disputes or comply with legal obligations.

Your Rights

OBSERVE: You are entitled to robust privacy rights under Canadian law, with alignment to international standards. EXPAND: We ensure your ability to exercise these rights efficiently and at no cost.

  1. Access: Request information about the personal data we hold about you and receive a copy in a commonly used format.
  2. Correction (Rectification): Request correction of inaccurate or incomplete data to ensure accuracy and lawfulness of processing.
  3. Deletion (Erasure): Request erasure of your personal data where processing is no longer necessary, or you have withdrawn consent, except where retention is legally required.
  4. Restriction of Processing: Request limiting the processing of your data in specific circumstances, such as pending verification of accuracy or legitimate grounds for processing.
  5. Objection: Object to processing of your data for direct marketing or on grounds related to your particular situation.
  6. Data Portability: Receive your personal data in a structured, machine-readable format and transmit it to another controller, where technically feasible.
  7. Withdrawal of Consent: Withdraw consent at any time for processing based on consent (e.g., marketing communications), without affecting the lawfulness of prior processing.
  • Procedures: Exercise your rights by contacting [email protected] or via live chat. Requests are processed within 30 days of receipt and are free of charge, subject to verification of identity.
  • Regulatory Alignment: These rights are provided in alignment with the Personal Information Protection and Electronic Documents Act (PIPEDA), relevant Canadian provincial laws, and applicable international standards.

Regional Compliance Note: Where Mexican or EU privacy rights are additionally applicable, we extend equivalent rights and protections as required.

Cookies & Tracking Technologies

OBSERVE: casombie-casino uses cookies and similar tracking technologies on casombie777.com to enhance your experience, analyze site usage, and support marketing initiatives.

  • Session Cookies: Temporary cookies essential for site navigation and basic functionality, deleted upon closing your browser.
  • Persistent Cookies: Remain on your device for a set period to remember preferences, login states, and improve user experience.
  • Third-Party Cookies: Placed by analytics, advertising, and social media partners to provide insights and targeted advertisements (subject to your consent).

Cookie Management: You can manage or disable cookies via browser settings or the internal privacy panel available on casombie777.com. Disabling cookies may affect site functionality or restrict access to certain features.

Data Security

OBSERVE: Protecting your data is a core commitment of casombie-casino. EXPAND: We implement industry-leading technical and organizational measures to ensure data security.

  • Encryption in Transit & at Rest: TLS 1.2+ encryption secures all data during transmission; sensitive data is encrypted at rest on our servers.
  • Access Controls: Role-based access and multi-factor authentication restrict data access to authorized personnel only.
  • Security Audits: Regular internal and third-party audits are conducted to assess and improve our security posture.
  • Incident Response: Comprehensive incident response plans are in place to address and mitigate data breaches swiftly.
  • Staff Training: All employees undergo regular data protection and security training to maintain awareness and compliance.
  • Compliance Standards: Where applicable, we align with international security frameworks such as ISO 27001 and SOC 2.

Complaints & Contacts

OBSERVE: If you have questions or concerns about this Privacy Policy, your personal data, or wish to lodge a complaint, please use the following channels:

  1. Complaint Procedure: Submit your concern via email or live chat. You will receive an acknowledgment within 5 business days. We aim to resolve all complaints within 30 days, providing a detailed response or explanation for any delay.
  2. Escalation: If you are unsatisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner of Canada:
    Office of the Privacy Commissioner of Canada
    30 Victoria Street, Gatineau, Quebec K1A 1H3, Canada
    Tel: 1-800-282-1376
    Website: https://www.priv.gc.ca
  3. Cross-Border Redress: Where international rights apply (e.g., EU or Mexican data subjects), you may also contact the relevant national data protection authority.

Updates

OBSERVE: We may update this Privacy Policy to reflect changes in our practices, legal requirements, or technology. EXPAND: All updates are communicated transparently.

  • Notification Procedures:
    • Email notifications to registered users
    • Website banners and account dashboard alerts
  • Version Control: Current version effective as of November 6, 2025. All material changes are documented in a changelog available on casombie777.com.
  • Advance Notice: For significant changes, we provide at least 30 days' advance notice. You may object to material changes or close your account without penalty within this period.

Last updated: November 6, 2025

Changelog: Material changes will be detailed on our website. Please review this policy regularly for updates.